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I am an enthusiastic and proactive person who is eager to learn and have passion for efficiency and excellence.
I see myself having high skills and strong business acumen. I am an agile person and a quick-learner.

 

Currently working for Macaw as Incident Manager & Coordinator Servicedesk 

Managing team lead of a skilled IT Service Desk. I am responsible for the daily operation of the Macaw Servicedesk, it’s processes, activities, ongoing professionalization and optimization of the Servicedesk and ITIL Processes.

Team leadership
Planning, capacity and knowledge management
Coordination of support tasks and Process management activities
Continuously work on process improvements  
Service Management

 

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http://jwleth.nl/website, Created by Jan-Willem Haveman, 2007